Products : SmartEye Overview

SmartEye™ is a transaction-based video and audio recording system. SmartEye is ideal for training and liability protection. This system digitally records and archives F&I transactions in full color, high-quality video and audio. It's a quality control tool that helps dealers assure that every customer receives professional and ethical service and information during every transaction. Recorded transactions are archived using SmartEye NET over an encrypted Internet connection. These archived recordings are stored in a searchable database so that dealers may easily and instantly access needed data via the Internet from anywhere in the world.

Using the SmartEye NET Web client, mysmarteye.com, customer transactions can be retrieved and viewed by name, stock number, products purchased, business manager name, and/or a host of customizable fields. The Web client also allows authorized users to run activity reports and manage SmartEye NET accounts from any computer with an Internet connection. This gives the dealer instant access to customer transactions, as opposed to manually searching through paper logs and storage rooms full of bulky VHS tapes.

The SmartEye F&I Witness service ensures that proper disclosure and compliance steps were taken by performing a video analysis of a random sampling of transactions at a given dealership. Dealerships choose from a list of compliance questions or create their own and IAS performs the analysis of up to fifteen transactions per F&I manager per month. F&I Witness helps dealerships reduce compliance risks and automate the review process by providing dealerships with a monthly report on all transactions reviewed. This security package also leverages the benefits of other compliance measures that are in place at the dealership by ensuring that they are utilized on a regular basis.

Once a dealership has chosen to monitor their compliance efforts in the F&I department with the SmartEye NET digital monitoring software, the dealership provides a list of specific items that are to be covered with each and every customer before delivery of the vehicle. The SmartEye F&I Witness staff audits a random sampling of up to fifteen F&I transactions per manager per month to ensure that all items were covered with every customer via a custom dealership survey.

Dealers may choose up to five key questions to ask each customer. These questions can be customized for each dealer, and include:

• Did the finance manager present a menu to the customer?
• Did the finance manager confirm the customer name, address, and social security number?
• Did the finance manager perform a full disclosure of the audio/video recording?
• Did the finance manager confirm the customer's income?
• Did the finance manager review the CSI survey with the customer?

Results are compiled in a custom report and electronically sent to the IAS general agent and designated dealer representative on a monthly basis for easy review. These reports are delivered automatically via email so that dealerships can accurately assess their F&I departments in a timely and efficient manner.