Product Support

We want our customers to succeed because when you succeed, we succeed.

The SmartDealerProducts solution doesn't end with creating the greatest, most innovative products on the market; we provide the best support in the business. We understand that exceptional customer service is integral to offering the best product. We want our customers to succeed because when you succeed, we succeed.

The SmartDealerProducts support staff works directly with our product development team to provide insight about customer needs and to not let any issue go without resolve. Contact our support staff and you will see why SmartDealerProducts is the leader in innovative technology and service.

Online Issue Submission System - Report your technical, product, and business-related incidents directly to our Technical Support experts.

In-Store Installation and Support – A member of the SmartDealerProducts support and installation team is available to come to your dealership and assist with installation or support issues for a minimal cost.

From day one, technical-support engineers are at your side, answering questions and resolving technical issues as soon as they arise. Through fast response times and proactive account monitoring, you receive the highest quality service possible. Contact our support staff and you will see why SmartDealerProducts is the leader in innovative technology and service.

SmartDealerProducts offers you the online Training Library, one of the best tools available for training online. This site was designed for both agents AND F&I people to use. The library has videos that are captured from the presenter's screen that show exactly how to use the software. Some of the available videos are how to install and login to SmartMenu, how to electronically rate a VSC product and how to record a transaction in SmartEye.

Anyone with a SmartMenu 4.0 login automatically has access to the free training library by using your SM4 login. Just go to the website https://www.smartdealerproducts.com/training/ and login to get started. If you are not sure of your username and/or password, please call us at 800-346-6469, option 4.